Why do you exist?

Normally at the end of year I would write a post about getting your marketing plan and budget in shape for the coming year. Not this time. This time I’m going to ask a simple question… Why do you exist? Or, more specifically… Why did you start a business in the first place?

The obvious answer for most is to make a profit selling a product or service. Some may even say it’s to make a profit doing something they are passionate about. But, that’s not really why your business exists. As Simon Sinek describes it in his book Start With Why, why your business exists is “The problem it set forth to solve or the change it wanted to make.” It is not your strategies or your goals, it is your reason for being.

This reason must lie outside the business itself. It must lie in society, because business is a major force in shaping society. No, I’m saying that all businesses must be philanthropic in nature — but wouldn’t that be wonderful — what I’m saying is that your reason for existing as a business is to make an impact on society. This impact may come in the form of helping underprivileged children get shoes on their feet. It may be that you intend to change how the world uses computers. Or it may be something more practical like helping dog owners find a good place to eat. Whatever the case may be, this is the reason that drives your business. this is why you exist.

Why does Catch Light Productions exist? That’s an easy one. We want to help small businesses stop settling for less when it comes to their marketing — to fill the gap between modest budgets and outstanding results. We achieve this by remaining lean and pulling together specialized teams to match the specific needs of each individual client.

So, as the new year approaches take some time to think about why you exist. When you realize your reason for existing, the game changes. Your marketing efforts will seek to fill a valid and well defined need rather than simply persuade a consumer to make a purchase.

Working With A Creative Marketing Firm

Working with a creative marketing firm for the first time often prompts a few concerns. How successful will they be in interpreting your needs? How can they meet those needs most effectively? How can they do it most efficiently? How much will it cost?

Laying The Foundation. The first thing most firms normally do after being assigned a project is to schedule an information-gathering session with you and your key staff. They’re interested not only in scheduling, budget and job specifications, but also in your competition, target audience, and objectives. And they want to know all the features and benefits of your product or service. This will help sharpen the focus and objectives and in turn, ensure that the solution they produce is not only creatively excellent, but strategically targeted.

The Right Ideas. It’s best if you designate only one or two key decision makers at your company to work directly with your marketing firm. This way everyone stays focused on real solutions and are not distracted by too many personal opinions. Expect the creative team to present only two or three initial concepts showing completely different approaches to the project at hand. Many clients ask for five, six, seven or even more concepts, but offering too many solutions up front only complicates things and usually results in a poorly developed marketing piece.

The Schedule. Despite popular misconceptions, good creative work doesn’t normally come in a flash of inspiration. It usually comes from much trial and error. This is why the creative team needs to take the time to consider several approaches, work them through, and revise them. In addition, your marketing firm usually needs to address budgeting, printing, media placement, scheduling, and other issues relevant to the success of the project. All this, plus the need to perform in a businesslike fashion, means that your promptness in providing materials and making approvals is crucial if your deadlines are to be met.

The Budget. All companies, all industries, all products have different marketing needs — and different methods of determining budgets. Introduction of a new company or product requires heavy spending based on anticipated results, while an established business might implement an annual marketing budget based on previous year’s sales. Although your creative marketing firm can’t tell you how much to spend, they can certainly help you maximize the return on your investment. You should leverage this expertise.

1-2-3 Design For Clients

A simple 3 step process to a more successful graphic design project.

1 Get Organized.
Waiting until the last minute to get that big project rolling? Figure you can throw together some basic info and work things out after you see a proof? Be prepared for wasted time and money. Working in haste increases the likelihood of mistakes, and pushing things to the last minute will usually result in rush charges. Tight deadlines are to be expected in this business, but if you’re generally prompt and thorough about handling your end, your graphic designer will be much more willing to go the extra mile when you really need it.

2 Follow The Leader.
You’re hiring a graphic designer to perform a very specific task which usually doesn’t have very specific rules. To prevent creative energy from going astray, let them establish a strict schedule and focus on results. In a perfect marketing world it would go something like this:

Meeting-Proof-Revisions-Approval-Results. Yay!

In reality, the point between “revisions” and “approval” tends to get a little crazy. Making revisions in as few steps as possible will save lots of time — and money.

3 You’ve Hired Them. Now, let them do their job.
As the client, you are the decision maker. You must make solid business decisions and then step back. You have to forget about your favorite color or that cool font you saw on the menu at lunch. Tough to swallow? Just consider that micro-managing design projects can create a negative and counterproductive work environment and will often compromise the integrity of the finished marketing piece.

There you have it. A simple process to make your next design project easy as 1-2-3.

What Makes You So Special?

Unless you operate in a highly specialized industry where there is virtually no competition, you are probably constantly trying to one-up your competitors. Whether you get sucked into price wars or the "why our product is better than their product" game, it's draining and endless — and honestly, not a very good way to expend your energy or your budget.

Let's try something new. First, take a look at your competition. Pay attention to what they do and do not promote. Pay attention to what they do and do not offer. Pay attention to how they operate and how they interact with consumers.

Next, start paying attention to positive consumer reactions to your product or service. Really pay attention. We're not talking about surveys and focus groups here. We want a real world perspective. Keep records of everyday encounters. This could reveal something they are value in you, but not in your competition. Pay attention when someone says they were referred to you or that your product was recommended by a friend. Do they find a specific feature of your product to be an especially nice touch? Do they value the level of courtesy and support they receive from your customer service staff? Do they find your sales people to be particularly helpful and a pleasure to work with? What is that one something that makes people buy from you instead of your competition? It might be something you intentionally designed into your product or your brand strategy, or you might find it to be something unexpected that reveals the true nature of your company. Whatever it is, this is what makes you special. This is what will help you rise above and beyond the reaches of your competition.

But, just knowing is not enough. This special something must be decidedly integrated into all direct customer interactions, all social media efforts, and all paid advertisements. This is nothing short of a complete rebranding.

When you figure out what makes you so special, you raise the bar. You no longer have to view your marketing as a competitive activity. You can simply focus on being the best at being you. Be special and success will come.

There Is No Box

It happened again. A client came to me about doing a new direct mail campaign and said, "We need to start thinking outside the box." The problem is that most people don't really get what outside the box means and they tend to use this phrase either out of frustration of not having an immediate answer to why their marketing efforts have been sub-par, or as a way of covering the fact that they are simply lost and don't know how to approach their marketing needs.

The non-existent box as explained in The Matrix…

Boy: Do not try and bend the spoon. That's impossible. Instead only try to realize the truth.
Neo: What truth?
Boy: There is no spoon.
Neo: There is no spoon?
Boy: Then you'll see that it is not the spoon that bends, it is only yourself.

Thinking outside the box requires a willingness to take new perspectives and to create value in new ways. The problem is that people tend to approach this without looking inside first. The results are generally off-the-wall ideas that get everyone excited but miss the mark and are really little more than a gimmick. So instead, let's try focusing on who we are, where we fit in, and how we relate to our intended audience…

* What is our key opportunity?
* Who is our target audience?
* Where do we want to be?
* How do we get there?
* What is our primary consumer benefit?
* What should the consumer's net impression be?
* What support do we have?
* What are the mandatory facts that we must communicate?
* How do we want the consumer to respond?

Thinking outside the box creates a separation between our brand and our audience. Just as Neo must become one with the spoon, you must become one with your brand. Once you've done that, you begin to realize that there is no box and that your brand can interact freely with your audience. You will development more creative — and more effective — ideas to bend your marketing in the right direction.

Catch Light Productions
http://www.catchlight.com

Download our free Creative Work Plan and become one with your brand today.

The Worst Advertising

It never fails, every time I hit the highway I see a billboard that boldly states…

"Does advertising work? It just did!"

I bet you've seen a similar billboard on your daily commute — proudly displaying it's pointless message in a horrible combination of fonts and colors. It is designed to serve one purpose and that purpose is simply to get everyone's attention. This, my friend, is advertising at it's worst. Why would I suggest that getting attention is bad advertising? Because it congratulates itself on having produced a result, but the result was nothing more than me reading the message. The advertising was in no way relevant to me as a consumer. Getting my attention acheived nothing. The simple fact is that the billboard company would be doing itself a huge favor if they would simply state, "Your message here." with their phone number prominently displayed. This would have addressed a potential prospect's need while providing a call-to-action. Their message does neither.


Just Be Relevant

You can impress your audience with a bold, cutting edge style. You can even wow your audience with a really creative concept. Your ad could show off every incredible feature your product offers and you can have the lowest price in town. But, if your message is not relevant to your target audience, no amount of persuasion is going make it sell.

The first thing you must do is make sure you are talking to the right audience. The second things is to make sure you show them how your product is going to meet their needs or fulfill their desires. For example, help them make or save more money, save them time, allow them to avoid doing stuff they don’t like, help them feel better about themselves. Whatever the case may be, make sure your message is relevant — and your product lives up to your pitch — and you'll be on your way to producing the best advertising ever!

Howard L. Theriot
Catch Light Productions
http://www.catchlight.com

Managing The Marketing Mix

Problem. Many organizations approach marketing by writing a marketing plan and then putting a lot of energy into producing the projects to fulfill that plan. And all to often, the plan goes astray and the budget gets blown on unplanned incidentals, leaving the company at a loss or dipping into next year's budget in order to keep things moving. The results are inefficient and generally ineffective marketing tactics.

Solution. Complete the circle. A marketing plan is only as good as a well developed strategy. While your Individual campaigns and projects may make up the bulk of your budget, establishing and maintaining the right corporate and brand identity will ensure consistency and effectiveness. And targeting your audience by demographics is only half the process in lead generation — you must also qualify these prospects in order to produce the best ROI. Finally, the often overlooked areas of public relations and customer service, which rely more on effort than on dollars, can quite possibly create the make-or-break situation. In other words, plan your strategy and tactics rather than just listing projects and goals.

Vendors vs Partners. Will managing a marketing plan internally on an as needed basis and distributing individual projects to multiple vendors will save money and allow more projects to be produced for greater results? No necessarily. The average cost for a client to take on a new vendors is approximately 12.5% of the budget. This is due to the following problems:

* Short-rated contracts
* Transfer of artwork and other files and information
* Out-of-pocket and time lost to conduct a new vendor search
* Time needed to get the new client/vendor up to speed
* Start-up inefficiencies for the new vendor as they learn the client’s business and procedures

By forming a relationship with your agency as a strategic partner, you will be following the lead of successful companies who understand the benefits of of such an alliance. With the right partner at your side, you will benefit from greater market intelligence, a viewpoint not affected by internal politics, and greater efficiency as all involved remain focused on well developed strategies.